- INTRODUCTION AND SCOPE
National e-Governance Division (NeGD), Government of India, is committed to protecting the privacy and personal data of all users in accordance with applicable data privacy laws of India, Information Technology Act, 2000, and other relevant Indian legislation. This Privacy Policy applies to all personal data collected, processed, and stored through NeGD website (negd.gov.in), mobile applications, digital services, integrated Digital India ecosystem platforms, and government service portals managed by NeGD. This Privacy Policy should be read in conjunction with our Terms and Conditions for comprehensive understanding of website usage terms.
- DATA COLLECTION AND PROCESSING
NeGD collects IP addresses during website visits. Personal Information collection, use and disclosure require express consent unless other legal grounds exist as specified in this Privacy Policy. By using the Platform or providing Personal Information, you consent to our use, collection, retention, transfer and disclosure per this Privacy Policy. Upon data protection law changes in India, you consent to continued use and disclosure to the fullest extent permitted, with additional consents sought as required under amended laws. Failure to provide additional consents may result in access discontinuation. When connecting to other websites from negd.gov.in, review their privacy policies as NeGD is not responsible for external website privacy statements or content.
NeGD does not automatically collect any Personal Data from you, such as your name, phone number, or email address. We do not share any Personal Data collected on our website with any third party, whether public or private. Any Personal Data you provide to us will be protected from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
- PURPOSES AND LEGAL BASIS FOR DATA PROCESSING
Personal data is processed for providing Government services, meeting statutory obligations, statistical analysis for governance improvements, improving website functionality, protecting systems from security threats, and sending service notifications. Data processing occurs under express consent from data subjects; legal obligations under Indian laws; official Governmental functions and public interest activities, and; protection of life, health, or safety. Users provide consent through website usage and information submission. Upon legal changes, users consent to continued processing as permitted under law. NeGD uses collected information for legal compliance and to provide statistics regarding website usage for governance improvements and policy formulation.
- COOKIE POLICY AND TRACKING TECHNOLOGIES
A cookie is software code that a website sends to your browser and stores as a text file on your device, allowing only that server to retrieve its contents. Cookies enable efficient navigation, store preferences, and improve website experience.
NeGD uses analytics cookies for anonymously tracking browsing patterns; service cookies for efficient website operation, login details, and preferences; and non-persistent per-session cookies for seamless navigation that are deleted when you leave the website and stored only in memory during browser sessions. When visiting NeGD website requiring login or customization, you may be prompted to accept cookies. Disabling cookies may affect website functionality. Continued website use constitutes consent to cookie usage as described in this policy.
- DATA SHARING AND THIRD-PARTY DISCLOSURE
NeGD does not sell, trade, or share personally identifiable information to any third party for commercial purposes without explicit user consent. We may disclose your Information, including Personal Information, if legally required to do so, pursuant to an order from a governmental entity or in good faith to conform to legal requirements or comply with legal process, protect our rights or property, prevent a crime or protect national security, or protect the personal safety of users or the public. The website may contain links to third party websites and services over which we have no control. We are not responsible for any collection or disclosure of your information by such companies or persons. We are not liable for any loss or damage incurred as a result of collection and/or disclosure of your information via third party services.
- WEBSITE ACCESS RIGHTS AND COPYRIGHT
NeGD website contains freely accessible information that any visitor may view. However, NeGD retains copyright ownership over the content of its website. Access to NeGD’s website is restricted to users within India, and users outside India may be restricted or unable to access the site.
- DATA SECURITY AND RETENTION POLICY
This website secures personal information from unauthorised access through SSL encryption, secure servers, multi-factor authentication, firewalls, and regular monitoring. Personal data is stored in regulated environments protected from illicit access. NeGD does not retain any personal data other than IP address of the user and under applicable privacy laws keeps data only as long as necessary to provide services or as required under any law. NeGD keeps anonymised data for research and statistical purposes for a longer period of time. Subject to applicable law, NeGD may securely dispose of Personal Data without prior notice to the data principal. Data breaches trigger immediate assessment, authority notification within 72 hours, user notification when required, and thorough investigation.
- UNAUTHORIZED ACCESS AND SECURITY VIOLATIONS
Users are prohibited from attempting unauthorized access to personal data or systems, introducing malicious software or harmful code, interfering with data processing operations, and attempting to decrypt encrypted data or bypass authentication. Security violations result in criminal prosecution under applicable laws, civil liability for damages, immediate access suspension and account termination, and full law enforcement cooperation including user identity disclosure.
- CONFIDENTIALITY AND ACCESS RESTRICTIONS
All personal data is treated as confidential with access restricted to authorized personnel only, staff and contractors bound by strict confidentiality clauses, periodic access permission reviews and updates, and comprehensive logging of all data access activities. Government agency access to personal data is permitted only when required by law or court order, necessary for national security or public safety, with appropriate legal authorization and oversight, and subject to proportionality and necessity principles. NeGD agrees to keep the data and information (the “Confidential Information”) discreet and maintains strict confidentiality protocols for all user data and governmental information.
- INDEMNIFICATION
The User agrees to hold harmless, defend and indemnify NeGD, its affiliates, officers, employees, agents, and third-party service vendors in respect of any losses, claims, damages and expenses arising from the User’s use of the services, disclosure of information to third parties, and access of third-party websites and resources.
- GRIEVANCE REDRESSAL AND COMPLAINTS
The User agrees that grievances will be addressed and resolved, in compliance with applicable rules/guidelines.
- PRIVACY POLICY MODIFICATIONS
NeGD, reserves the right to modify this Policy periodically to comply with legal changes, align with Digital India policies, improve functionality, and address security concerns. Users are responsible for reviewing the policy regularly. Continued use of NeGD’s website implies acceptance of the updated Policy.
- CONTACT INFORMATION
For questions, concerns, or clarifications regarding this Privacy Policy, please contact:
National e-Governance Division (NeGD)
चौथी मंजिल, इलेक्ट्रॉनिक्स निकेतन, 6,
सी.जी.ओ. कॉम्प्लेक्स, लोधी रोड़,
नई दिल्ली - 110003
Email: awareness@digitalindia.gov.in
