Meghalaya State Public Services Delivery Commission Portal
MEGHALAYA
Solution related to Certifications and Permissions
Single Window Portal
Published By: SeMT
The Meghalaya State Public Services Delivery Commission Portal was launched on July 15, 2022, by Chief Minister Conrad Sangma to provide a more efficient, transparent, and accountable way of delivering citizen-centric services. Operating under the Right to Public Services (RTPS) Act 2020, the portal aims to reduce costs and time for citizens by creating a single window to access government services. Through this portal, citizens can currently access 198 notified services, track their applications, and file appeals if services are delayed or denied.
Project Details
Brief Background
Operating under the Right to Public Services (RTPS) Act 2020 to ensure time-bound delivery of services
Objective
To reduce costs and time for citizens and provide a mechanism for grievance redressal (appeals) if services are delayed or denied
Benefits
Access to 198 notified services; automatic SMS/Email notifications; online tracking of appeals; video conferencing for hearings
Implementation Methodology
Applicants are redirected to respective departments; if the Service Level Agreement (SLA) expires, a two-tier appeal system (First and Second Appeal) is available.Implementing Agency Details
Name of implement agency
NIC Meghalaya State Data Centre
Name of Representative of Agency
Shri. Aiborlang Wanswett
Representative Agency Email
Representative Agency Phone / Mobile
+91 7005652551
