Electricity Department
GOA
Beneficiary Oriented Solution - State
Public distribution
Published By: N
The Electricity Department of Goa is the sole licensee responsible for the transmission and distribution of electrical energy within the state. Established in 1963, the department does not generate its own electricity but procures power from Central Sector Power Stations, primarily the National Thermal Power Corporation (NTPC), as allocated by the Central Government. Bee India The official portal, goaelectricity.gov.in, serves as a comprehensive platform for consumers to access various services, including bill payments, new power connections, load changes, and grievance redressal. It also provides information on policies, regulations, and departmental updates.
Project Details
Brief Background
Since its inception in 1963 the Electricity Department has been pivotal in electrifying Goa and meeting the state s growing energy demands. Over the years the department has transitioned from manual operations to digital platforms to enhance efficiency and consumer convenience. The portal reflects this evolution offering a centralized system for various consumer and administrative services.
Objective
Reliable Power Supply: Ensure uninterrupted and quality electricity supply to all consumers in Goa.Consumer Services: Provide efficient and transparent services related to billing connections and grievances.
Digital Integration: Leverage technology to streamline operations and enhance user experience.
Regulatory Compliance: Adhere to the guidelines set by regulatory bodies and implement policies effectively.
Sustainable Practices: Promote energy conservation and integrate renewable energy sources where feasible.
Benefits
Online Services: Consumers can pay bills apply for new connections and access other services online reducing the need for physical visits.Transparency: The portal provides clear information on tariffs regulations and departmental updates fostering transparency.
Grievance Redressal: A dedicated system allows consumers to lodge complaints and track their resolution status.
Implementation Methodology
Accessibility: The platform is designed to be user-friendly ensuring that consumers from various backgrounds can navigate and utilize its features effectively.Efficiency: Digital processes have streamlined operations leading to quicker service delivery and reduced administrative overhead.
