National e-Governance Division has developed a Rapid Assessment System for online instant feedback for e-services (online as well as offline through counters) delivered by Government of India and State Governments. The main objective of RAS is to continuously assess the quality of eServices, through feedback, under each e-Governance project and realign processes to achieve targeted benefits.
RAS interface prompts the citizens to provide feedback about the quality of service immediately after the citizen avails an eService of the Government. The analytic features of RAS help integrated departments in system improvement and better delivery of services.
How Rapid Assessment System works:
Benefits to Ministries/ Departments:
- A generic feedback system to be used by all Government Ministries/ Departments for delivery of eServices
- A mechanism for continuous measurement of Quality of Service (QoS)
- Helps in identifying pain areas and improve Quality of Service
Services Integrated
- CoWIN
- e-District Delhi,
- e-District MP,
- Govt. of Haryana,
- National Digital Literacy Mission,
- Cybergram Yojana,
- Meeseva,
- e-District Mizoram,
- JharSewa,
- e-District Tripura,
- Guwahati Municipal Corporation,
- e-District Uttarakhand,
- e-District Uttar Pradesh,
- Govt. of Punjab,
- Govt. of Himachal Pradesh,
- Govt. of Rajasthan,
- Chandigarh Administration,
- Digital Gujarat,
- MeeSeva Telangana
Contact Us- ras@digitalindia.gov.in
Visit https://ras.gov.in/