An emerging need has been realized by the Governments to review, rationalize and enhance the existing e-Services, besides creating a new breed of digital services with a high ‘speed-to-market’. The digital services are qualitatively different from the e-Services not only in terms of the new-age design paradigm but also in their goal to create new value at the frontiers, supported by a whole set of new processes. The digital service regime calls for entirely new capabilities both in the service provider community and the consumer community.
The Digital Service Standard is a set of over 170 National and International standards, principles and guidelines organized according to a rational taxonomy, which are easy to comprehend and implement by the Government eco-system. The Vision of the Digital Service Standard is to define a National Standard, the adoption of which ensures Uniformity, Consistency, Comprehensiveness and Excellence in the Definition, Realization, Measurement and Governance of Digital Services.
The Digital Service Standard framework can be applied with benefit to a variety of situations like large green-field digital projects, legacy systems that need to migrate to the digital era, discrete services and portfolio of services. Digital Service Standard not only provides the principles and guidelines required to be followed, but also provides a framework to measure the performance of digital services; to assess their impact, and also provides a set of strategies to overcome the challenges which may arise in adoption of this standard.
The vision to graduate to Government 4.0 on the lines of Industry 4.0 would require seamless transition and uptake of the Digital Service Standards by the Central, State and Local Governments. DSS strategies seek to unlock the systemic challenges, overcome the systemic inertia to change and bring about agility in the ecosystem.